Terms of Service

Royal Fiber Cleaning

Effective Date: 01/01/2025

These Terms of Service (“Terms”) govern your use of the website and services provided by Royal Fiber Cleaning (“Company,” “we,” “our,” or “us”). By accessing our website or using our services, you agree to these Terms.

1. Services

Royal Fiber Cleaning provides carpet cleaning, upholstery cleaning, rug cleaning, pet stain and odor removal, and related residential and commercial cleaning services.

All services are subject to availability, scheduling, and confirmation.

2. Quotes and Pricing

All quotes provided are estimates based on the information you provide.

Final pricing may vary depending on the actual condition, size, or scope of the work.

Additional services or treatments may result in additional charges, which will be discussed before proceeding.

We strive to provide transparent and honest pricing at all times.

3. Appointments and Cancellations

Appointments must be scheduled in advance.

If you need to cancel or reschedule, please provide at least 24 hours’ notice.

Missed appointments or last-minute cancellations may be subject to a fee.

4. Customer Responsibilities

To ensure the best results, you agree to:

Provide accurate information about your service needs

Ensure access to the service location at the scheduled time

Remove small or fragile items from the cleaning area

Inform us of any special conditions (such as delicate fabrics, prior damage, or pet-related issues)

5. Results Disclaimer

While we use professional equipment and techniques, results may vary based on:

Carpet or fabric condition

Type and age of stains

Previous cleaning attempts or damage

We do not guarantee the complete removal of all stains or odors, especially in cases of permanent damage or deeply set stains.

6. Liability

Royal Fiber Cleaning is not responsible for:

Pre-existing damage to carpets, rugs, or furniture

Color fading, wear, or fiber deterioration due to age or prior use

Items not disclosed as delicate or sensitive

Our liability is limited to the amount paid for the specific service provided.

7. Payment Terms

Payment is due upon completion of service unless otherwise agreed.

We may accept multiple forms of payment (cash, card, digital payments).

Late payments may be subject to additional fees.

8. Use of Website

You agree to use our website for lawful purposes only. You may not:

Submit false or misleading information

Attempt to disrupt or damage the website

Use the website for unauthorized or fraudulent activities

9. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Royal Fiber Cleaning and may not be copied, reproduced, or used without permission.

10. Privacy

Your use of our website and services is also governed by our Privacy Policy.

11. Communication Consent

By submitting your information through our website or contacting us, you agree to receive communications from Royal Fiber Cleaning via phone, email, or text message regarding your request or services.

Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP.

12. Third-Party Services

We may use third-party tools or services (such as scheduling systems or payment processors). We are not responsible for the policies or actions of these third parties.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.

14. Governing Law

These Terms are governed by the laws of the State of California. Any disputes arising from these Terms or our services will be handled in the appropriate courts within California.

15. Contact Information

If you have any questions about these Terms, please contact us:

Royal Fiber Cleaning
1100 Farmington Dr
Vacaville, CA 95687
Phone: (707) 724-2325
Email: [email protected]